This Privacy Policy describes how Tripmakers and its affiliates (collectively "Tripmakers", "we", "our", "us") collect, use, share, protect or otherwise process your information/personal data through our websitehttps://www.thetraveltrip.com/ (hereinafter referred to as "Platform"). Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.
We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship. Some of the information that we may collect includes but is not limited to personal data/information provided to us during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email ID, and/or any such information shared as proof of identity or address. Some sensitive personal data may be collected with your consent, such as your bank account or credit/debit card or other payment instrument information or biometric information (such as your facial features or physiological information in order to enable certain features). You always have the option to not provide information by choosing not to use a particular service or feature. We may track your behavior, preferences, and other information that you choose to provide on our Platform. This information is compiled and analyzed on an aggregated basis. We will also collect your transaction-related information on the Platform and such third-party business partner platforms. Please review third-party privacy policies prior to disclosing any information to them.
We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses. We use your personal data to assist sellers and business partners in handling and fulfilling orders; enhance customer experience; resolve disputes; troubleshoot problems; inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud, and other criminal activity; enforce our terms and conditions; conduct marketing research, analysis and surveys; and as otherwise described at the time of collection.
We may share your personal data internally within our group entities, corporate entities, and affiliates. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out. We may disclose personal data to third parties such as sellers, business partners, third-party service providers including logistics partners, prepaid payment instrument issuers, third-party reward programs, and other payment partners. These disclosures may be required for us to provide you access to our services and products, to comply with legal obligations, to enforce our user agreement, to facilitate marketing and advertising, and to prevent, detect, mitigate, and investigate fraudulent or illegal activities. We may disclose personal and sensitive personal data to government agencies or law enforcement agencies if required by law or in the good faith belief that such disclosure is necessary to comply with legal processes or protect the rights of others.
To protect your personal data from unauthorized access or disclosure, loss or misuse, we adopt reasonable security practices and procedures. Once your information is in our possession or whenever you access your account information, we adhere to our security guidelines to protect it. However, the transmission of information is not completely secure for reasons beyond our control. By using the Platform, you accept the security implications of data transmission over the internet and the World Wide Web, and you are responsible for ensuring the protection of your login and password records.
You have an option to delete your account by visiting your profile and settings on our Platform. You may also write to us at the contact information provided below. We may refuse or delay deletion of the account in the event of any pending grievances, claims, shipments, or other services. Once the account is deleted, you will lose access to it. We retain your personal data for a period no longer than required for the purpose it was collected or as required under law. However, we may retain data if necessary to prevent fraud, for legitimate purposes, or in anonymised form for analysis and research.
You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.
By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure, and otherwise processing of your information in accordance with this Privacy Policy. If you disclose personal data relating to others, you represent that you have the authority to do so. You consent to us and our partners contacting you through SMS, instant messaging apps, call, and/or email for purposes specified in this Privacy Policy. You may withdraw your consent by writing to the Grievance Officer at the contact information below with the subject "Withdrawal of consent for processing personal data". We may verify requests before acting on them. Please note that withdrawal of consent will not be retrospective.